Privacy Policy

This Privacy Policy explains how QuartzX including its affiliates and subsidiaries ("we," "us," or "our") collects, uses, and protects personal information on our informational and marketing website (https://*.quartz-x.com) for our business-to-business software platforms, products, and services. This policy applies only to the website, not the software platforms themselves. We are committed to protecting your privacy in compliance with applicable laws, including those in the United States (including California), Canada, the European Union (EU)/GDPR, the United Kingdom, and other regions worldwide.

1. Information We Collect

We collect the following types of personal information when you visit or interact with our website:

• Personal Information You Provide: Name, email address, phone number, or other details you voluntarily submit through contact forms, newsletter sign-ups, or meeting/call scheduling tools.
• Automatically Collected Information: IP address, browser type, device information, pages visited, and interactions with the website, collected via cookies and similar technologies.
• Third-Party Data: Information from third-party services like Intercom (chat/support), Mailchimp (email marketing), Calendly (scheduling), or Stripe (payment processing), when you engage with these tools.

2. How We Use Your Information

We use your information for the following purposes:

• Pre-Sales and Sales Support: To respond to inquiries, provide information about our enterprise software, and facilitate sales processes.
• Customer Success and Support: To engage with customers and prospective customers, offer support, and improve user experience.
• Website Optimization: To analyze visitor behavior, optimize content, conduct A/B testing, and improve the website's functionality and user journey.
• Preferences and Personalization: To save your preferences and tailor your experience on our website.
• Marketing and Communication: To send newsletters, promotional materials, or updates (with your consent where required).

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance. The tools we use include:

• Axeptio: Cookie consent management.
• PostHog: Website analytics and user journey tracking.
• Intercom: Customer support and chat functionality.
• Google Tag Manager: Tag management for analytics and tracking.
• Google Analytics: Website usage and performance analytics.
• Microsoft Clarity: Heatmaps and user behavior analytics.
• Calendly: Appointment scheduling.
• Mailchimp: Email marketing and newsletter distribution.
• Stripe: Payment processing for transactions.

Cookie Consent

• EU, UK, and Other Regions Requiring Consent: We obtain your explicit consent before deploying non-essential cookies, as required by GDPR and similar laws. You can manage your preferences via our cookie consent tool (Axeptio).
• Regions Not Requiring Consent: In regions where pre-acceptance is not mandatory (e.g., certain U.S. states), we deploy cookies for the purposes listed above unless you opt out.

You can manage or disable cookies through your browser settings or our cookie management tool. Note that disabling cookies may affect website functionality.

4. Legal Basis for Processing (EU/UK GDPR)

For users in the EU and UK, we process personal information based on the following legal grounds:

• Consent: For non-essential cookies, marketing emails, and certain data collection activities.
• Legitimate Interests: For website analytics, customer support, and improving user experience, where your interests and rights are not overridden.
• Contractual Necessity: To respond to inquiries or fulfill requests you initiate (e.g., scheduling a demo).

5. Data Sharing and Transfers

We share your information only with:

• Service Providers: Third-party tools (listed above) that help us operate the website, provide support, process payments, or deliver marketing services. These providers are contractually obligated to protect your data.
• Legal Obligations: When required by law, such as to comply with a subpoena or regulatory request.

International Data Transfers: If you are in the EU, UK, or Canada, your data may be transferred to the U.S. or other countries. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data in compliance with GDPR and other applicable laws. PLEASE NOTE that this Privacy Policy only applies to our informational/marketing website. Our platforms are subject to their own terms of use and offer various combinations of service plans and hosting location options which may address most customer data protection & location needs.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for marketing purposes.
• Withdraw Consent: Revoke consent for cookies or marketing communications at any time.

California Residents (CCPA): You have the right to know what personal information we collect, use, or disclose, the right to delete your information, and the right to opt out of the sale of your data (we do not sell your data).

To exercise your rights, contact us at legal@quartz-x.com. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA).

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:

• Contact form data is kept until your inquiry is resolved or for a reasonable period to support follow-up.
• Analytics data is retained to understand website performance and user behavior over time, using tools like PostHog to track interactions securely.
• Marketing data is kept until you unsubscribe or request deletion.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption during transport, access controls, and secure third-party services. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for individuals under 16 (or the applicable age of consent in your region). We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to request deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact us:

legal@quartz-x.com

Attn: DPO

EU/UK/EMEA
QuartzX SAS, 5 boulevard des Bouvets, 92000 Nanterre, France

Canada
QuartzX Corp., 2030 Pie-IX Blvd, Montreal, QC H1V 2C8, Canada

United States of America / Americas
QuartzX LLC, 3250 NE 1st Ave, Suite 305, Miami, FL 33137, USA

EU/UK Representative: Didier Rano, DPO legal@quartz-x.com